Water, sewer and sanitation services are provided by the City and they are billed to you on one bill that is sent the last week of each month and due on the fifteenth (15th) of the following month.  The residential billing rates are listed in the chart below:

BASE MONTHLY UTILITY RATES

Water Service Rate:
Sewer Service Rate:
Northwest Sewer Interceptor:
Sanitation Service Rate:
Total Monthly Rates:

$24.00
+  $38.10
+  $16.85
+  $17.45
$96.40

VARIABLE / OPTIONAL MONTHLY UTILITY RATES

Metered Water Usage Rate:
Additional Sanitation Cart Rate:
Optional Recycling Cart Rate:

+  $1.15 per 1000 Gallons *
+  $11.20 per cart
+  $5.00 per cart

If you have a question or concern about your utility bill, email the City Clerk or call the Clerk's Office at 237-2400.  Note: effective April 1, 2011, utility rates have been increased due to the Northwest Sewer Interceptor project.  For any utility bill that has not been paid in full by the due date, a delinquency notice will be mailed giving you a final date to make payment.  Once service has been turned off for nonpayment, services will not be reinstated until the bill is paid in full along with payment of a service fee.

If you need to close your account and have the City services disconnected from your residence, please call the City Clerk at 237-2400 during regular business hours.  Be prepared with the name on the account, the account number, the date of disconnect and the forwarding address to which the final bill should be mailed.

Base Rate: $24.00 plus $1.15 for each thousand (1,000) gallons of water used.

A deposit is required for all new service acounts.  This deposit covers all three services offered by the City.  Due to the fact that each individual's or family's water usage is unique, it is not possible to provide an average billing for a given residence in advance.

Water usage is metered for each residence within City limits.  The majority of the residences in the City have electronic meters and will be billed for water usage on a month-by-month basis.  Residences with manually read meters will be billed the base rate during winter months (typically November through February) and will receive a "catch-up" bill for actual water usage in the early spring (typically March).

The Water Department has trained staff on duty Monday through Friday during regular office hours if you need your water service turned on or off for any reason including repairs.  If you have an after hours emergency, contact the Chubbuck Police Department at 237-7172 and a trained staff member will respond to assist you.  It is a misdemeanor, punishable by a $300 fine or six months in jail, to turn on, off or otherwise tamper with the City's water meters without permission.

For safety reasons, only trained staff will be allowed access to your meter vaults.  Please notify the Water Department if the lid on your water vault is not securely shut as this may be a safety hazard to children and pets.  If the lid to the water meter vault on your property is damaged, please notify the Water Department as a faulty lid could result in pipes freezing and possibly rupturing.  Please take care when mowing or trimming around water meter vaults to avoid damaging the lid.

Base Rate: $17.45 plus $11.20 per additional sanitation cart.

A deposit is required for all new service acounts.  This deposit covers all three services offered by the City.

Residential pickup of garbage is provided once per week.  See sanitation route map to determine what day collection is made at your residence.  Your sanitation cart should be put out no sooner than twelve (12) hours before collection date.  Collection times will vary from week to week, so ensure your cart is out before 7:00 am on collection date.  Sanitation carts must be placed in the roadway near the curb with the wheels and handle pointing away from the roadway.  If your cart is inaccesible due to obstructions such as cars parked too closely, it will not be collected.  The City does not offer return service.  If your cart is not collected due to not being placed out on time or in the wrong location, it will not be picked up until the following week.

The Sanitation Department has determined the following refuse to be unacceptable due to either ecological impact concern or weight that may potentially damage collection vehicles: building materials, rocks, concrete, tires, chemicals, paint or other hazardous waste.  If you place any of the listed items in your collection cart, it will not be collected.  Trash that is too large to be placed in the cart or that is left outside the cart will not be collected.  It is your responsibility to dispose of refuse that the City has determined to be unacceptable at the Bannock County Landfill.

Base Rate: $38.10 + $16.85 Northwest Sewer Interceptor = $54.95

A deposit is required for all new service acounts.  This deposit covers all three services offered by the City.

The Water Department cautions home owners to be conscious of what they are flushing down the toilet or rinsing down the drain.  The home owner will be held responsible both legally and financially for any items or fluids that damage the sewer lines.  Items such as diapers, wet wipes, or towels should never be flushed down the toilet as they will clog the line and cause a rupture or backup.  The Environmental Protection Agency has enacted laws which make flushing hazardous waste into the sewer a criminal offense.  Most hazardous chemicals will react adversly with PVC pipes which are the standard for modern in-home plumbing.

Some household hazardous waste can injure sanitation workers, contaminate wastewater treatment systems, or leak out of landfills into ground water.  Therefore, it is important to properly dispose of hazardous waste.   For more information about proper disposal, visit the Idaho Department of Environmental Quality website.  Also note that the Bannock County Landfill offers free disposal of household hazardous waste on certain days throughout the year.